Exchange & Return Policy
Exchanges
Our exchange process is quick and easy. Ship back your current set of Shine Hair, let us know what you'd like in exchange and we’ll get you set up with a new order.Follow these 3 simple exchange steps:
1.Initiate an exchange here.
3.Once we receive your order, we'll ship new Shine Hair out!
| Exchanges Policy | Buyer Pay the Shipping Fee | Seller Pay the Shipping Fee | Photo Provided | Exchange Available | Communication |
| Dislike/Unsuitable | YES | Contact us in 24 hours | |||
| Change style or color | YES | Contact us in 24 hours | |||
| Shipping wrong items | YES | YES | YES | Contact us in 24 hours | |
| Quality Problem | YES | YES | YES | Contact us in 24 hours | |
| Artificial Reason | Unacceptable |
Returns
You may choose to return the product if you feel that the product does not meet your imagination. And we will process the refund as quickly as possible.Follow these 3 simple return steps:
1.Contact us to confirm your return reason, this determines which party bears the freight.
2.Initiate a return here.
| Return Policy | Buyer Pay the Shipping Fee | Seller Pay the Shipping Fee | Photo Provided | Exchange Available | Communication |
| Dislike/Unsuitable | YES | Contact us in 24 hours | |||
| Change style or color | YES | Contact us in 24 hours | |||
| Shipping wrong items | YES | YES | YES | Contact us in 24 hours | |
| Quality Problem | YES | YES | YES | Contact us in 24 hours | |
| Artificial Reason | Unacceptable |
Please follow theses principles:
1）Seller pay the shipping fee
We ship you the wrong items;
The product has quality problems
2）Buyer pay the shipping fee
You wanna change style or color;
You dislike the product or think it’s unsuitable
3）Do not accept Exchanges or Returns
The product has been used;
The product is damaged due to artificial reasons
1）Seller pay the shipping fee
We ship you the wrong items;
The product has quality problems
2）Buyer pay the shipping fee
You wanna change style or color;
You dislike the product or think it’s unsuitable
3）Do not accept Exchanges or Returns
The product has been used;
The product is damaged due to artificial reasons
Why We Are Here?
To make you look and feel beautiful and confident! We provide the highest quality and most cost-effective 100% human hair for women in every corner of the world. We will help achieve the dream of being able to use 100% human hair in the whole life. We believe everyone deserves this, everyone is the best! We will always be here, and accompany you through your each big day, such as birthday, graduation, wedding ect. Of course, your every ordinary day and moment.
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