FAQ

Q1: What's virgin human hair?

Virgin human hair is ALWAYS Remy hair, but Remy hair is not always Virgin Hair! Remy hair is usually referred to the medium quality hair which comes from different donators while Virgin hair refers to the hair from one single donator which guarantee the same texture and feeling of a wig.

Virgin is featured as following:

* 100% natural human hair
* Cut from the donor in one ponytail
* No chemical processing
* Can be shampooed, dyed, styled and conditioned
* Never been permed, colored

100% Virgin Human Hair

Q2: How long will my hair last?

It depends on how you maintain it. Treat it like your own hair and take very good care of it. Normally it can last longer than 1.5 years.

Q3: How do I care for my hair?

Creating a good routine with your Shine Hair extensions from the start will help prolong their lifespan. Since they are made from 100% virgin human hair, they can be styled and washed just like your regular hair, however, the more you wash and heat style your extensions, the shorter their lifespan will be, so try to keep washing and product use to a minimum.

Keep in mind that unlike your own hair, which receives natural hydration from the oils on your scalp, hair extensions don’t have a natural hydration source. Therefore, keeping them hydrated is key to keeping them shiny and in good condition. To ensure your new hair brings a longer and pleasant experience, check out the below blog post:

How Do I Wash My Hair?

Q4: Can I curl or straighten the hair?

Just like your own hair, Shine Hair can be curled, straightened, blow-dried, styled. In order to preserve and extend the lifespan of your Shine Hair, we suggest to always use a heat protectant spray prior to styling your set.

Besides, we also recommend to only use a low heat setting when you do that. High temperatures will damage the hair to a certain extent.

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Q5: Can the hair be dyed?

Shine Hair can be dyed well due to its high-quality materials. We have many real and amazing customer hair dyeing cases. Please consider our suggestions carefully:

Hair should be dyed and bleached by a professional stylist or hair salon for good effect.
Hair dyeing and bleaching should be done in a professional way.
There are some risks for dyeing, following professional tips is necessary.

Of course, we also have a variety of colored hair for you to choose...

Colored Wig

Q6: What to do if the cap size is not suitable?

For the cap size, if you don’t ask for it, we default to the standard size.
Of course, you can tell us that what you need is larger or smaller when you place an order. We will customized the wig according to your needs.

For specific Customization time, please refer to our【Shipping&Delivery】

Shipping&Delivery

Q7: Delivered but not received

Please do not authorize USPS, FedEx or DHL to leave your package at your door because this may cause package lost. Please don’t take this risk, we hope everyone can happily get what they have been waiting for.

All of our shipments include Tracking with Delivery Confirmation. If the tracking information shows that the item has been delivered to your order address but you have not received it, please contact the courier company to investigate this issue.